As the world becomes increasingly reliant on technology, assisted living facilities are faced with a number of challenges related to managing their IT infrastructure and services. While technology can greatly improve the quality of care and make day-to-day operations more efficient, it can also be a source of headaches for staff, residents, and their families. It can also create a doorway for sensitive HIPAA information to be leaked.
Here are some of the most common technology issues assisted living facilities face, and how Managed IT Services can help.
Telecommunications: Communication is a critical component of any assisted living facility, and residents rely on phone and internet services to stay connected with family and friends, and to access health information and other resources. Managed IT Services can ensure these services are reliable, and address any issues quickly and efficiently.
Networks: The internal networks in assisted living facilities must be secure and reliable in order to support essential functions like telehealth, patient monitoring, and staff communications. Managed IT Services can help set up, maintain, and secure these networks, and help resolve any problems that arise.
Security: With sensitive patient information, financial data, and other confidential information on the line, security is a critical concern for assisted living facilities. Managed IT Services can help ensure that the necessary security measures are in place, and that any potential security breaches are quickly detected and addressed. Pioneer Technology partners with the world’s top cybersecurity companies and engineer’s networks to the highest industry standards.
IT Infrastructure: With so many different systems, devices, and applications in use, managing the IT infrastructure in an assisted living facility can be a complex and time-consuming task. Managed IT Services can help simplify this process by centralizing management and ensuring that all devices and systems are configured in a uniform manner and updated properly.
Cloud Services: With the growing trend toward cloud-based solutions, assisted living facilities are finding that they can take advantage of the many benefits of these services while reducing costs and improving efficiency. Managed IT Services can help implement and manage these solutions, and provide ongoing support and management. It’s important to partner with an experienced and connect cloud architect, who understands the benefits and risks of on-prem vs cloud infrastructures.
Desktop and Devices: With a large number of desktop computers, laptops, tablets, and mobile devices in use, keeping these devices updated, secure, and running smoothly can be a major challenge. Managed IT Services can help manage this process, and ensure that residents, staff, and visitors have the tools they need to do their jobs effectively.
Hardware: With technology constantly evolving, hardware can quickly become outdated and in need of replacement. Managed IT Services can help manage the replacement process, ensuring that devices are upgraded and replaced as needed, and that the necessary hardware is always in place. Pioneer Technology’s premium partnerships with companies such as Dell and Microsoft allow quicker, more afforable access to IT hardware.
Service Desk Support for Customers: With many different people using technology in an assisted living facility, it can be difficult to provide the necessary support and assistance to everyone who needs it. Managed IT Services can provide a centralized service desk that provides support to residents, staff, and visitors, and ensures that any issues are quickly resolved.
Assisted living facilities face a number of challenges related to technology, but Managed IT Services can help address these challenges and ensure that residents, staff, and visitors have access to the tools and resources they need to do their jobs effectively. By providing a centralized point of contact, Managed IT Services can help streamline processes, reduce costs, and improve the overall quality of care in assisted living facilities.
Contact the Pioneer team today to learn more about our Managed IT Services. We work with assisted living facilities across the USA! 423-777-5515, or at success@pioneerit.com