For current customers - thank you for stopping by! Please submit tickets to the Service Desk: Support@PioneerIT.com | 423-777-5500
Service Desk Focused on Serving You
Our high-performing Service Desk is included with all of our Managed Services offerings.
We take ownership of any issue you may contact us regarding
Our Support Analysts are highly qualified and able to address your issues directly, focused on First Call Resolutions (FCR) when possible
We pride ourselves on thorough follow up
We provide simple tracking and trending for your issues
“I have enjoyed all of my interactions with the service desk. They are always very friendly and quick to respond to any IT needs I may have. Thanks for working so hard!”
"They are always friendly and courteous. They have always done everything needed to resolve any issues that I have encountered.”
“You guys are great. No suggestions for improvement.”
“I have nothing but positive things to say about Pioneer and the help desk team. Every interaction I have had has been friendly, professional and timely.”
“I have no issues, complaints, or suggestions to offer. I have been well pleased with the work and results your company provides for us.”
“IT support is great. Keep up the good job!!”
If your current service desk experience is lacking, contact us to see how we can help!