At Pioneer Technology, we understand that the key to a successful business is not just about making the right decisions during working hours but also ensuring the seamless operation of your devices and systems even when you're away. Our Managed Device Services are designed to provide you with the peace of mind you need, allowing you to sleep better at night knowing that your devices are being actively monitored and managed by our expert team.

Managed Desktop Services:

With our Managed Desktop services, we take the hassle out of device management. We maintain a comprehensive inventory of all your workstations, including desktops, laptops, tablets, and more, across all your facilities. Our goal is to enhance your productivity by ensuring that your devices are always up-to-date and secure, allowing you to focus on your daily tasks without interruptions.

Key Features:

1. Proactive Device Maintenance:

   • We provide enterprise-level anti-virus software, ensuring your devices are protected from potential threats.

   • Patch management and assistance with Windows Updates to keep your systems current and secure.

2. Uninterrupted Workdays:

   • We manage your devices in a way that minimizes disruptions, especially during busy hours.

   • Active support with remote access services allows us to address issues promptly without disrupting your workday.

Included in Managed Device Services:

1. Installation and Configuration:

   • Hassle-free installation and configuration of devices.

2. Configuration Management and Backup:

   • Ensuring your configurations are optimal, and regular backups are in place.

3. Comprehensive Security:

   • Anti-virus and anti-malware solutions for robust security.

   • Email management and security protocols.

4. Operating Systems Management:

   • Oversight of your operating systems to guarantee optimal performance.

5. Patch Management:

   • Microsoft and third-party patch management to keep your systems secure.

6. Effortless Printer Management:

   • Cloud-based printer management for a super-simple experience.

7. End-to-End PC Services:

   • Procurement, imaging, deployment, and ongoing support.

8. 24/7 Monitoring and Alerts:

   • Continuous monitoring and instant alerts for performance, availability, and health.

9. Responsive Support:

   • USA based support from 7:00 a.m. EST to 6:00 p.m. EDT, Monday through Friday.

   • 24-hour after-hours support to address issues promptly.

With Pioneer Technology managing your devices, you can trust that your network is in expert hands. Let us handle the technicalities so you can focus on growing your business. Contact us today for a personalized consultation. 423-777-5515, or Success@PioneerIT.com

If you are searching for a better Device and Desktop Experience, contact us today!