Key Technology Partners and Solution Providers
Partnerships are key to the success of a managed services provider (MSP). The right partners offering the right solutions are the difference between satisfied customers and "ex-customers". We work hard to develop relationships with multiple vendors and solution providers to ensure we are always able to offer you the best solutions in the industry. Additionally, these companies keep us trained and informed of their current and upcoming products and services so we can stay up-to-date. See below for more information.
We work with Twilio to ensure you have the minutes you need to get business done. They help bolster our 3CX platform and allow the functionality and consistency you require our of voice solutions.
Twilio Website: https://www.twilio.com
Bandwidth.com provides us with a modern communications platform to manage our cloud-based managed voice customers and ensure consistent voice quality and connectivity.
Bandwidth Website: https://www.bandwidth.com/
As a Solution Partner with Aerohive, we offer their enterprise-grade Access Points and other hardware, as well as their cloud management solution, Hive Manager to configure, monitor, troubleshoot, and more.
Aerohive Website: https://www.aerohive.com
Barracuda offers high-performance cloud-based firewalls, and we have relied on this partnership to develop our advanced Managed Network offering. Click here to learn more about our partnership as a Preferred Partner with Barracuda: Barracuda Info from Pioneer Technology
Barracuda Website: https://www.barracuda.com
We work with Cisco, more specifically offering their Meraki line of Access Points, as well as using their high-performance switches for our own private hybrid cloud data center. Meraki/Cisco is an industry-leading solution for hardware and much more.
Cisco Website: https://www.cisco.com
We partner with VeloCloud to provide SD-WAN solutions which help organizations simplify WAN and branch networks, improve WAN performance, reduce CapEx and OpEx, and provide higher agility of WAN management.
VeloCloud Website: http://www.velocloud.com/
Cloud & Infrastructure Partners
For customers who prefer Amazon Web Services as a cloud provider, we are partnered with them to offer their public cloud and various cloud solutions such as hosting, infrastructure, and more.
AWS Website: https://aws.amazon.com
For customers who prefer Microsoft Azure as a cloud solutions provider (CSP) and Silver Cloud Partner, we work with them to offer their public cloud and various cloud solutions such as hosting, infrastructure, Office 365, and more.
Microsoft Azure Website: https://www.microsoft.com
Pioneer Technology works with Veeam, specifically in our private cloud solution, to offer industry-leading backup and recovery capabilities for customers who take advantage of the Pioneer Managed Private Cloud.
Veeam Website: https://www.veeam.com
As part of our Managed Cloud offering, and also for infrastructure-related needs, we use industry standard VMware for virtual machines, hyperconverged infrastructure, advanced data centers, and more. We are a Professional Cloud Provider for VMware.
VMware Website: https://www.vmware.com
Desktop & Service Desk Partners
ConnectWise offers us a solution, ScreenConnect, for remoting into our customer’s devices to assist with Service Desk issues in a timely and cost-efficient manner.
ConnectWise Website: https://www.connectwise.com
We utilize Kaspersky’s advanced anti-virus and anti-malware detection capabilities for our customers, and for our own systems and devices, to ensure cybersecurity threats are reduced and data, systems, and processes are protected.
Kaspersky USA Website: https://usa.kaspersky.com
As a Service Provider for PrinterLogic, we provide our customers with their cloud printer management solution because it works very well and allows centralized management of printers as part of our Managed Desktop service offering. We also use their solution internally with great success!
PrinterLogic Website: https://www.printerlogic.com
We utilize ServiceNow for workflows, IT support tickets, and more, to ensure our customers experience a consistent, simple process for having their IT issues managed quickly and efficiently, with solid communication along the way.
ServiceNow Website: https://www.servicenow.com
Long-Term Care Partners
We partner with American HealthTech as an industry partner who wants to see long-term care succeed. We work with them to create a cloud infrastructure for their AHT Cloud offering.
AHT Website: https://www.healthtech.net
For the best, U.S.-made healthcare kiosks and tablets for long-term care applications, we partner with Pioneer Solution, Inc. to assist them in deploying and finding new opportunities to replace existing hardware with high-performing and well-made devices meant to improve patient care.
Pioneer Inc. Website: http://www.pioneersolution.com