Case Study: Bishop Davies Nursing Center Benefits from a Consistent, Scalable Managed IT Model

 
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Executive Summary

Bishop Davies Nursing Center, a long-term care facility in Texas, was experiencing significant IT issues that affected productivity and performance. Bishop Davies partnered with Pioneer Technology to make quick, efficient changes to their IT structure and significantly improved the experiences of residents and staff for networks, desktops, and more. In the process, the facility’s HIPAA exposure was reduced and staff satisfaction with IT services has improved.

About Bishop Davies Nursing Center

Bishop Davies is in Hurst, Texas. Their facility offers a variety of therapies and nursing services to assist residents regain their optimum level of independence. Bishop Davies Nursing Center employs physicians, licensed nurses, therapists, and other licensed care professionals to guide their patients on a journey of comfort and care. 

Challenges

Bishop Davies had opportunities to improve IT structure and performance. Business computers needed to be updated.  Network switches were in several locations which caused inconsistent Wi-Fi connectivity. Backup methods had the potential of high risk for data loss. There were some security vulnerabilities across their entire infrastructure. Thankfully, Bishop Davies leadership was aware of these challenges, so they partnered with us for their managed IT needs.

How We Helped

In a matter of a couple days, we assessed their systems on-site from entrance to exit. After we had a thorough understanding of their current state, we immediately got to work implementing the “Pioneer IT Model” of cost-effective, sustainable, and repeatable IT operations - focusing on creating consistency and performance across the organization. We also took over their Service Desk needs, and on-boarded them to contact Pioneer for all support ticket requests. From soup to nuts, we revamped their IT systems to make them a modern, agile IT department and helped them focus on their core business of providing premier long-term care and service quality.

Results

The results were clear – faster, cleaner PCs, reliable and expanded Wi-Fi connectivity, a more efficient, secure network and infrastructure, consistent data backups, and more frequent and responsive IT support. Initially, there was some concern about the remote nature of managed services, but according to the owner they are concerns no longer. We enjoy working with the staff at Bishop Davies, and we look forward to identifying more opportunities to service their specific IT needs in the future.  

Whether we offer a single managed service or all of them combined, we only succeed when we create awesome experiences for our customers. If this case study resonates with you and we can help, contact us today!

 

“I was hesitant to trust a managed IT provider. I had not experienced remote IT support before. But partnering with Pioneer Technology has been one of my best business decisions. Pioneer’s Support Team promptly responds and resolves all issues, is professional, and has been a pleasure to work with. I highly recommend their services!”

- Al Sutton, Executive Director

 

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