Pioneer | pi·o·neer | pīəˈnir/
"Develop or be the first to use or apply (a new method, area of knowledge, or activity)."
Your business runs on the notion that Information Technology is a function of the business that can help you operate day-to-day, and can also create competitive advantages for you in your industry.
But you do not always have the time or resources needed to advance your IT initiatives to the degree that you want or need. IT operates at a much faster pace every single day, so we feel it's important for us to stay knowledgeable and trained on the latest technologies and techniques in the IT field. This is why we call ourselves Pioneers - because we work with the resources we have to help you survive and even thrive in today's technological environment.
Our mission is to deliver best-in-class customer service paired with innovative, professional, and quality IT managed services. We create value by reducing costs for your organization and help you traverse the complexities of modern IT through a true, end-to-end business partnership.
What is the 'end-to-end' concept? In business technology, end to end means eliminating as many middle layers as possible to optimize performance and efficiency. To us specifically, it means we approach your IT needs from the beginning of the business issue with the end goal in mind - choosing the right technologies and services to fully support and manage your IT at the highest performance without ballooning costs to unmanageable levels.
A Brief History
Pioneer Technology started from the IT department of a large long-term post acure care (LTPAC) provider. The original core team did innovative things to transform the company's IT structure and strategy. Because of the success the team had in developing a consistent and repeatable framework for nursing home IT, it became clear there was a larger market for recreating this same value for the greater industry - and other industries in the process.
The company spun off on its own in 2015 as an end-to-end managed services provider and has been providing top-tier IT services for healthcare, banking, retail, and more ever since.
Our Core Values
Honesty with customers, partners & teammates
Integrity in all interactions
Service to those around us
Obsession with Customer Success
Focus on Building & Maintaining Trust
Respect for Everyone's Ideas and Desires
Supporting Our Local Business Community
Chattanooga Area Chamber of Commerce Member
Member of Chattanooga Technology Council
Member of MSPAlliance
The International Association of Cloud & Manage Service Provider (MSPAlliance) was established in 2000 with the objective of helping MSPs become better MSPs. Today, MSPAlliance has more than 30,000 cloud computing and manage service provider corporate members across the globe. MSPAlliance has become the world’s largest industry association (and certification body) for cloud computing and manage service professionals. MSPAlliance is a large international consortium of MSPs that work in a collaborative effort to partner, network and grow. (https://mspalliance.com/us/)